Privacy Policy

Privacy Policy

Quite reasonably, many people are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.  PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. On the whole, this website does not collect PII, except in the limited context of you requesting information or booking a massage or bodywork session.  Please read this privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information on this website.

What personal information do we collect from the people that visit our blog or website?

When you register for our email list, you will be asked to enter your email address.  We keep this information to enable us to send you periodic newsletters.

When you register on MassageBook to book a massage or bodywork session, MassageBook will ask you to provide your name, email address, and telephone number to enable it to register you as a client.  MassageBook collects that information, and shares it with Cooperative Healing.

When you book a massage or bodywork session, whether via MassageBook, or through telephone conversations with us, we will ask you to complete an intake form.  That form asks you to provide a lot of PII to enable your therapist to best provide the services you seek in ways that promote, and do not create risk for, your health.  This information includes your address, date of birth, telephone number, and personal medical/health history. All information collected via the intake form (whether on paper, or digitally through MassageBook), is held in strictest confidence. In accordance with the NCBTMB’s Code of Ethics, Cooperative Healing and its therapists safeguard the confidentiality of our clients’ identities and information in all conversations, advertisements, and any and all other matters unless disclosure of identifiable information is requested by the client in writing, is medically necessary or is required by law.  In other words, such information is not disclosed to or shared with anyone outside of Cooperative Healing, or MassageBook’s secure databases, without your express written permission to do so.

When do we collect information?

We collect information from you when you register on our blog so that you can comment, subscribe to a newsletter, fill out a digital or paper intake form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make an appointment, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:

  • To allow us to respond to your direct questions.
  • To send periodic emails regarding your appointments or email newsletters.
  • To permit you to pre-pay for massage or bodywork services or purchase gift certificates through our gateway at MassageBook.com 
  • To provide the massage or bodywork experience that you have requested.

How do we protect your information?

This website does not take personal or private information other than your email address. When that information is collected, it is processed and protected by MailChimp, which handles our newsletters.  The only other time you will be asked to provide information will be through our related site at MassageBook.  MassageBook protects your information through  SSL certificates, and offers a PCI compliant gateway for credit card payments.

Do we use ‘cookies’?

Cooperative Healing does not use cookies for tracking purposes.

Third-party disclosure

Cooperative Healing will not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.  This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. As of this time, the only such entities are MailChimp, who services our mailing list, and MassageBook.

All information collected via the intake form (whether on paper, or digitally through MassageBook), is held in strictest confidence, and is treated as though it is protected under HIPAA laws.  Such information is not disclosed to or shared with anyone outside of Cooperative Healing, or MassageBook’s secure databases, without your active request and express written permission to do so.

For more information on how MassageBook stores and protects your data, refer to their User Agreement and Privacy Policy at the bottom of the MassageBook login page: https://www.massagebook.com/login/register.

We may also release information when it’s release is appropriate to comply with the law, or protect ours or others’ rights, property or safety.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act *

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
  • You will be notified of any Privacy Policy changes on our Privacy Policy Page.
  • You can change your personal information by logging in to your account on MassageBook, or by contacting us directly via email at helen@cooperative-healing.com.

How does our site handle Do Not Track signals?

We do not track or plant any cookies ourselves; all such tracking or cookies are placed by Google Analytics. We have no control over whether it honors Do Not Track signals, but assume that it does so.

Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act) *

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices *

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act *

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  •  Send information, respond to inquiries, and/or other requests or questions
  •  Market to our mailing list
  •  Send confirmation and reminder emails to our clients in relation to appointments.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify any advertising messages as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
helen@cooperative-healing.com and we will promptly remove you from any email marketing correspondence.  Please be aware that if you book any sessions after you unsubscribe, you will still receive confirmation and reminder emails.

Contacting Us

If you have any questions regarding this privacy policy, you may contact us using the information below.

Cooperative Healing
2106 O Donnell Dr
Champaign, Illinois 61821
United States
helen@cooperative-healing.com

* The text provided in relation to CalOPPA, COPPA, CAN SPAM Act, and Fair Information Practices was created by FreePrivacyPolicy.com, with minor revisions by Cooperative Healing staff.

Last Edited on 2018-06-08